They chose us

The Spinnaker Tower

The Spinnaker Tower was originally referred to HTP in 2008 by Business Link following a Skills review. The key points from this were that there were issues affecting the integration of permanent and seasonal staff and an inconsistency in the way the various departments approached customer service and there was no formal progression pathway set up for leadership and management.

A number of training organisations presented themselves to the Management at the Tower and HTP was selected as the preferred provider. We first undertook an Organisational Training Needs analysis which resulted in us proposing a wider schedule of training including Team Leading, Management, Retail and Housekeeping. Utilising a mixture of Train to Gain and Apprenticeship funding we have helped over 20 staff achieve qualifications.

“HTP take care of all the training paperwork, from initial assessment, both with the managers, discussing what upcoming training needs we may have, to meeting individually with learners, explaining all the options and opportunities and guiding them through the process.  HTP are always flexible, to meet the needs of the business and the employees.  They will always go the extra mile.  Having HTP delivering training to the majority of our staff has the Tower buzzing, the team are more confident, buoyant and innovative.”

Paul Mahy, Commercial Manager for the tower