Accessibility Options

Change Size

A A A A A A A
Reset to default size

Change Colour

Acccreditation

HTP COMPLAINTS PROCEDURES

HTP is committed to investigating all complaints. In order to do this the following complaints procedures have been established:

Verbal Complaints

Verbal complaints should be passed in the first instance to your HTP training consultant. They will record the complaint and discuss appropriate action with their line manager who will keep the directors appraised of the situation.

Written Complaints

All written complaints are to be forwarded to your HTP training consultant who will refer the complaint to HTP directors. All written complaints will be responded to in writing.

Response Time

In accordance with HTP's Service Standards complaints will be responded to within 2 working days.

If you feel that your complaint cannot be dealt with by the above process, please write to the Directors at:

HTP
The Courtyard
St Cross Business Park
Newport
Isle of Wight
PO30 5BF

This page was printed on Friday 30th July 2010 at 11:29 am from the www.htp.com.

© 2010 HTP