HTP EMPLOYER CHARTER

Introduction

HTP is an established training company with a wealth of experience in designing and delivering high quality training solutions tailored to meet the needs of employers and individuals across Hampshire and the Isle of Wight.

The company was established in 2000 and now provides a wide range of consultancy and training services from the HTP professional development centres in Portsmouth, Lymington, Newport, Ryde and its training hotel and restaurant in East Cowes. Alternatively, training may be delivered at the client's site or preferred training venue.

This document will help to explain your rights and obligations, what you can expect from us and what we expect from you as a customer and employer.

Mission Statement

HTP aims to raise participation and attainment through high quality training, particularly in the hospitality and service sectors, which meets the needs of learners and employers by developing innovative training solutions with its partners.

Our Aims

In order to achieve our mission and make our contribution to the local community HTP has set specific strategic objectives based around the needs of employer. They are:

Increasing the engagement of employers in workforce development

To agree and implement a co-ordinated HTP workforce development strategy
To ensure HTP learning provision meets the needs of employers and their people

Raising the quality, effectiveness and efficiency of learning provision

To raise the quality of learning available through HTP
To develop the learning infrastructure

What you can expect from HTP:

We aim to contribute to the development of successful business enterprise within the local and regional economy by:

Identifying and meeting the training needs of employers by undertaking free training needs analysis and research of labour market information.
Designing and delivering bespoke, flexible training to meet employers' needs
Building mutually beneficial positive relationships with employers across a wide range of vocational sectors.
Accurately referring employers to other training provision if HTP is unable to meet their requirements.

Prior to the start of your training we will:

Provide initial advice and guidance on the range of training services we are able to offer
Acknowledge your enquiry within two working days
Arrange for free training needs analysis to be conducted at your premises within two weeks of receiving your enquiry if required
Discuss requirements and resources for employees with additional support needs
Provide a written proposal and pricing guide in accordance with the identified training objectives

At the start of training we will:

Provide a comprehensive induction programme explaining essential information to you and your employees
Provide delegates with the opportunity to discuss issues and concerns prior to the commencement of the programme

Throughout the training programme we aim to provide all delegates with:

High quality training which takes into account individual needs and abilities, specific job skills and occupational competences
Facilitators who set high professional standards, are committed to the promotion of learning and are competent and well qualified in their subject or vocational areas.
Regular reviews of progress, support and feedback on achievement to the delegate and employer.
A well managed and co-ordinated course that meets the expected outcomes.
Opportunities for delegates and employers to feedback their views on the course
A safe and healthy environment which complies with Health and Safety regulations.

In return we ask you, the employer to:

Support your employees throughout their course and provide assessment opportunities as appropriate
Encourage your employee to inform us of learning support needs
Ensure the venue meets Health and Safety standards when training takes place at your premises
Let us know if a delegates circumstances change if it impacts on their course or training
Contact us if you have any questions, concerns or complaints
Comply with agreed financial terms
Provide us with feedback on the training and services provided.

Equality & Diversity

HTP are committed to providing a welcoming training environment in which individuals are respected, irrespective of age, race, disability, gender, sexual orientation, marital status, nationality, political view point or religion.

HTP works with all delegates and staff to build mutual trust and respect with regard to equality of opportunity. HTP will take positive action to redress any discrimination if and when it arises.

A full copy of HTPs Equal Opportunities and Diversity Policy and Commitments policy is available on request; please contact us for further details.

Complaints Procedure

Informal

We are committed to dealing with complaints speedily and at the point of delivery wherever appropriate. For this reason we would ask you to raise your complaint initially with the members of staff providing the service. If you feel this is not possible we would ask you to raise the matter informally with the member of staff responsible for the service, normally a member of the Senior Management Team. Our reception staff will advise you who the most appropriate person to raise an informal complaint with.

Formal

In the event that you are dissatisfied with the response from an informal complaint or consider your complaint is too serious to be dealt with informally please address your complaint to the Managing Director verbally or in writing, clearly stating the facts as you perceive them.

Response to Formal Complaints

All formal complaints will be acknowledged within 2 working days and every effort will be made to reach a mutually satisfactory conclusion within 10 working days. Where this is not possible we will provide a progress report and an indication of the timescale for resolution of the complaint.

Further information

For further information Employers are requested to contact us at:

The Courtyard,
St Cross Business Park,
Newport,
Isle of Wight PO30 5BF
Tel: 01983 533926 or by email to info@htptraining.com.

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