HTP LEARNER CHARTER

Introduction

HTP is an established training company with a wealth of experience in designing and delivering high quality training solutions tailored to meet the needs of learners and employers across the South East of England.

The company was established in 2000 and now provides a wide range of consultancy and training services from the HTP professional development centres in Portsmouth, Lymington, Newport, Ryde and its training hotel and restaurant in East Cowes. Alternatively, training may be delivered at the client's site or preferred training venue.

This document will help to explain your rights and obligations, what you can expect from us and what we expect from you as a customer and employer.

Mission Statement

HTP aims to raise participation and attainment through high quality training, particularly in the hospitality and service sectors, which meets the needs of learners and employers by developing innovative training solutions with its partners.

Our Aims

In order to achieve our mission and make our contribution to the local community HTP have set ourselves strategic objectives based around the four themes. They are:

Extending participation in learning by young people and increasing achievement

To encourage young people to continue in learning and achieve their full potential
To bring back into learning those young people who are disengaged

Extending adult participation in learning and increasing achievement

To make adults more aware of the availability and benefits of learning
To make learning more accessible and relevant to adult learners so they can achieve their full potential while at HTP and thereafter
To provide a comprehensive approach to tackling basic skill needs

Increasing the engagement of employers in workforce development

To agree and implement a co-ordinated HTP workforce development strategy
To ensure HTP learning provision meets the needs of employers and their people

Raising the quality, effectiveness and efficiency of learning provision

To raise the quality of learning available through HTP
To develop the learning infrastructure

What you can expect from HTP:

At the start of your programme of learning we will:

Provide a comprehensive induction programme explaining essential information to you and your employer
Provide you with the opportunity to discuss issues and concerns prior to the commencement of the programme

Throughout your learning programme we aim to provide you with:

High quality training which takes into account your individual needs and abilities, specific job skills and occupational competences
Training Consultants who set high professional standards, are committed to your learning and are competent and well qualified in their subject or vocational areas
Regular reviews of your progress and provide you with support and feedback on your achievements
A well managed and coordinated programme that meets the expected outcomes
Opportunities for you to feed back your views on your learning programme
A safe and healthy environment which complies with Health and Safety regulations.

In return we ask you, the learner, to:

Make a positive commitment and contribution to your own development and learning
Attend your learning programmes as required and complete and submit work on time
Participate fully in sessions at which your progress is reviewed by listening to the comments of your Training Consultant / Employers and by expressing your own views
Respect others, regardless of differences in culture, ability, race, gender, age, religion / belief or sexual orientation
Behave responsibly and safely at all times
Bring any concerns which may affect their learning promptly to the attention of your Training Consultant, so that appropriate support can be offered

Equality & Diversity

As explained in section 8, HTP is committed to providing a welcoming training environment in which individuals are respected, irrespective of age, race, disability, gender, sexual orientation, marital status, nationality, political view point or religion.

HTP works with all learners and employers to build mutual trust and respect with regard to equality of opportunity. HTP will take positive action to redress any discrimination if and when it arises.

A full copy of HTP's Equal Opportunities and Diversity Policy and Commitments policy is available on request; please contact us for further details.

Complaints Procedure

Informal

We are committed to dealing with complaints speedily and at the point of delivery wherever appropriate. For this reason we would ask you to raise your complaint initially with your Training Consultant. If you feel this is not possible we would ask you to contact HTP and our reception staff will suggest the most appropriate person with whom to raise an informal complaint.

Formal

In the event that you are dissatisfied with the response from an informal complaint or consider your complaint is too serious to be dealt with informally please address your complaint to the Training Manager responsible for your area of learning verbally or in writing, clearly stating the facts as you perceive them.

Response to Formal Complaints

All formal complaints will be acknowledged within 2 working days and every effort will be made to reach a mutually satisfactory conclusion within 10 working days. Where this is not possible we will provide a progress report and an indication of the timescale for resolution of the complaint.

At the End of Training

We will provide careers advice and guidance if you have not already gained employment.

You will be presented with original certificates for all the qualifications that you achieved while on the programme.

We will offer you guidance on future learning opportunities and career paths within your occupational area.

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